First off, I never ever leave bad reviews for anything or anybody. For my first package, I signed up for text message alerts for when they get near, and I never received them. This is unfortunate because I have a guard dog. If they text or call me before or when they're at my door, I can have somebody receive the package. They called me around 9 pm to tell me they tried twice and couldn't deliver because nobody was there. I kindly explained that I had a working schedule. I asked around what time I should look out for the next delivery, they rudely said they didn't know because it was closed. I told them thank you again and was about to say something, but they hung up immediately. The customer service is horrible. Then I went to pick it up at the building, but they said that there was absolutely no information on where my package was. Apparently it was in a truck that was "in transit" I did not get my package until the day before an event I needed my package for when it was due to deliver five days before. They claimed there was no information and printed out a blank piece of paper with only my tracking number to prove that they don't know where my package is.
Quick response time with knowledgeable staff
Terrible all around. UPS guy lightly tapped on the door and waited about 10 seconds. When he didn't hear anyone coming he just left with the package and put a blank receipt on the door. Tried to go pick it up but this shipping center is closed completely on Saturday and Sunday. Garbage customer service
Eh
The service could use some improvement
Ups Customer Center is a US Point Of Interest based in Tupelo, Mississippi. Ups Customer Center is located at 825 Shell St, Tupelo, MS 38801, USA.
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