Excellent
We had a rough experience with this provider. Our regular vet was closed on a Saturday morning due to a conference, and they referred us to this provider to care for our dog for urgent care services. We called prior to arriving and were informed that it would not be a problem for them to work us in the schedule. After waiting well beyond an hour, another client of our vet arrived at this location, and the receptionist inquired as to why our vet was not open. When she was informed that they were closed due to the conference, she stepped in the back to speak with someone. At this time, we heard another employee loudly ranting about our vet not informing them of the closure and stating that they should not have to see our animals because it was not yet 12 PM. She continued to tantrum loudly for several minutes. We continued waiting, despite being quite unsettled by the lack of professionalism and obvious desire of this person not to have to treat our dog. After over two hours of waiting, we were then told by the receptionist that Dilworth Hospital had urgent clients of their own and that these clients as well as scheduled clients would be seen ahead of our dog despite when they arrived at the clinic. She then stated that we would be better off being seen by another clinic and referred us to the Animal Care Center. While we understand the frustration of not being informed of the closure, we did not feel the public reaction was appropriate, nor do we feel our dog's treatment should have been delayed or denied (especially when we called ahead to make sure it would not be a problem for him to be seen). We certainly got the impression that going home on time was more important than making sure the animals received the treatment they needed-at least from what we couldn't help but overhear. I hope this is not regular practice by this provider, but we certainly will not return based upon our first impression.
They take GREAT car of my dog. I even use their grooming service in case theY see something the vet needs to check out and he is already there.
Took great care of our pup Butch.
I have been client there for years and never had a problem and my pets LOVE to come there and get attention and their shots! The only issue I have ever had was with Dr Parker and it seems like she just has an attitude with the clients and never wants to offer up advice for your pets. I will not ever let her deal with the well-being of my animals ever again. She argued with me and my family over a critical condition on a pet of ours and we endedup taking that same pet for another opinion and the vet didn't understand why dr Parker had given the meds and blood work she had done. It's always her way or the highway anytime I've dealt with her. Just not good for the clientele that Dilworth has always catered to and had there for years.
Dilworth Small Animal Hospital is a US Veterinary Care based in Tupelo, Mississippi. Dilworth Small Animal Hospital is located at 2214 W Jackson St, Tupelo, MS 38801, USA.
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