Had a really good experience with the Service department-Kathi Long. She was professional and also Will Crump(who fixed several things on my car) acted like he really cared. I definitely will bring it back when I need service. Car runs much better now and feel more comfortable with Ford parts as well. I have a couple of businesses and I value customer service like they provided.
Awful sales and srevice. They do need the 1 star iam giving them. Problems with the Ford Focus i bought from day one. They will not fix the problem, because the car is still under warranty. They are waiting until the warranty is gone then i will have to pay. Don't waste your time. Go to another dealership.
Bought a new Lincoln MKX in April. Brought it in for first oil change and had some other items that needed to be addressed (rotten egg smell and some rattles). It has now been in the service department for over 2 weeks. They say they have fixed the egg smell and are now working on the rattles . . . why would you wait to start on the rattles . . . why not check out everything at once so you know if you are going to need parts. I have had two previous Lincolns (different dealership) and had I known the service department was going to be this slow and unresponsive (I have to call them to get updates . . . because they sure don't call me, unless they are returning my call), I can promise I would have gone somewhere else to buy the car. This is making me completely re-think owning the Lincoln at all.
Awfull service department. Rude on the phone.
It's poorly managed. I'm currently waiting on my vehicle that was dropped off in July to be fixed. I will not be doing anymore business with metro and while waiting today another lady was experiencing the same issue.
Metro Ford Auto Sales is a US Car Dealer based in Tupelo, Mississippi. Metro Ford Auto Sales is located at 1000 Barnes Crossing Rd, Tupelo, MS 38804, USA.
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