PLEASE DO NOT WASTE YOUR TIME OR YOUR MONEY SUPPORTING THIS ESTABLISHMENT! They could care less about their customers. Their website claims they stand behind their employees, and their products and they are a business based on honesty and integrity and they value their customers and will "make it right no matter what regardless of financial impact". These are all lies told to draw you in and make you trust them and give you the impression they are similar to a mom & pop kind of hometown store. Again, LIES. Typically, when you go into one of these stores, you already have an idea what you are going to purchase. Based on your research and the recommendations of the "knowledgeable" employees I made my purchase. The sales person (Bill) promised me that if anything went wrong with my product I could bring it back and they would replace it. Great I thought!! WRONG!!! After making several calls to the person that sold it to me, I was told... yes, that's no problem, I will just have to get the mangers approval and I will call you back...NO RETURN CALL EVERY TIME. Then called back and was told well, the manger isn't here right now, he will be in later. I will call you back. This happened several times, until I was fed up. I told Bill, I was tired of depending on his promises to call me back and his word that they would replace or repair my item. Then, Bill says, I know I told you that, but that's not true. WHAT????!!!!! I asked to speak to a manger IMMEDIATELY. Finally after being given the run around for a while, I spoke to a manger. He apologized and assured me they would take care of it and would make it right. I had a little hope, since that is what their website proclaims. WRONG AGAIN. He was polite and stated when he contacted me back that I would have to pay a few hundred dollars for the repairs to my item. I was stunned and felt taken advantage of. I questioned him regarding Bill's statements and told him that if they claim they stand behind their products and employees then they should honor what Bill said. He agreed and said he would speak to the general manager. He at least did call me back and informed me that the general manager spoke to the VP of Marvin's and decided they would not honor what THEIR salesperson PROMISED me. I asked him what happened to your honesty and integrity and the company's promise that they will "MAKE IT RIGHT, THE FIRST TIME WITHOUT REGARD FOR FINANCIAL IMPACT" He simply apologized and said his hands were tied. I could not believe they would blatantly tell someone they would do something and then when the time comes, oh well tood bad. Wow. I have been taken advantage of. It is such a terrible feeling, and I am at their mercy. So, to you, the unsuspecting consumer.... please get it in writing, or go somewhere else. And, do not trust Bill the salesperson. He lied to me. He told me whatever he had to say to sell me the products and when it came down to it, he didn't make good on his word. If he had told me in from the get go, what to expect, I would have known. But to have the rug pulled out from under me like this is terrible. I am out over $1000.00 and it's going to cost over $500 for the repairs. I am disgusted that businesses like this claim to be something they are not. If you promise something, you should keep your word. You claim your business based on doing the right thing first. I wish that were true. I don't see how people sleep at night knowing they are doing something unethical and just plain wrong. Shame on you.
I purchased a product for home security. A few months after my purchase my product just quit working. I called marvins and spoke to manager about my product that stopped working in told him I had misplaced my receipt but had a copy of bank statement showing I purchased the item there.also had originall package. He told me I could another .didn't need to see Bank statement. Thanks guys for helping me with the security of My home.
I like the atmosphere, the prices are a little high though.
They never got nothing the am looking for. Every time I go there is waste of time
Friendly people...
Marvin S is a US Hardware Store based in Tupelo, Mississippi. Marvin S is located at 123 College Ave, Tupelo, MS 38801, USA.
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