Original Review: Fall 2016: 4 stars: If you need your car fixed regardless of price, then Tom's is the place to go. They always figure out what my cars need and how to fix them. The work (mechanical and body) is always solid and rarely questionable. My family has been going to Tom's for several years now. They are also the only AAA approved shop in Tupelo. However, they are just as pricey as going to a dealership or worse which really doesn't help when you are low on money. As long as I can afford it, I will take my vehicles to Tom's for now. I would also like to add that they have good customer service, and are almost always able to answer my questions when I call. If they could find a way to lower prices, this would easily be five stars no doubt about it. If you don't know where to take your car in Tupelo, whether you live around here or not, they are the place to go. (As a side note: I've noticed that some people around here don't like Tom's for one reason or another, but the case is usually something along the lines of they messed up their own car and wanted to blame Tom's for it or they heard from someone else not to go there so they tell everyone that. You can't always believe what you hear, especially here in the south.)
Never Ever take your car to this place Period!!!!! They charge a $100.00 in Diagnostic fees.... & the Diagnostic was very inaccurate. So they will make up something just to get your money & over charge you. I paid in all $722.00 to them & the problem they told me I had was NOT THE PROBLEM & when I got my car back the problem still persist! & MIKE WAS VERY VERY RUDE!!!! Please whatever you do avoid this place at all COST‼️IT WAS A NIGHTMARE‼️‼️‼️ Please whatever you do NEVER GO TO THIS PLACE!!
Can not recommend this place for body repair. After picking up my truck major body components crooked, parts missing, parts left hanging, fasteners not replaced and defects left in paint. Pretty basic stuff they totally dropped the ball on.
I have gone to them on more than one occasion now and have zero complaints. They are easy to work with and I highly recommend. Now if I only had similar luck with the unfortunate people hitting my vehicles. :-)
My service was horrible!! Everybody was rude. I didn't know they didn't take checks and my account was compromised so they took my vehicle back but it's how they handled me when I tried to get it! I hope that they don't talk and treat everybody like they treated me
Update: 10/6/2017: 5 stars: Still a continuing customer and always will be. Tom's is always working hard to take care of their customers and listen to them. Changing from 4 stars to 5 stars. We've been using them for close to a decade now with multiple vehicles in our family. Worth the price for quality work and a good warranty (which is hard to find these days at independent shops).
Tom S Automotive Service is a US Car Repair based in Tupelo, Mississippi. Tom S Automotive Service is located at 317 Magazine St, Tupelo, MS 38804, USA.
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